Privacy Policy

1. Introduction

This Privacy Policy describes how Elixpaw (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase on www.elixpaw.com (the “Site”).

By accessing or using our Site, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

2. Information We Collect

We collect the following types of information to operate our business and provide our services:

Personal Information

• Name
• Email address
• Phone number
• Billing and shipping address

Order Information

• Purchased products
• Order history
• Transaction details

Payment Information
Payment details are processed securely by third-party payment providers (e.g., PayPal and its supported payment methods). We do not store full payment card information.

Technical Information

• IP address
• Device and browser type
• Operating system
• Browsing behavior via cookies and similar technologies

Communications

• Any messages or inquiries you send to us

3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders (payment, shipping, returns)
• To provide customer support
• To communicate order updates
• To improve our website, products, and user experience
• To comply with legal and tax obligations
• To send marketing communications (only with your consent, which can be withdrawn at any time)

4. Legal Basis for Processing (EEA / UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

• Performance of a contract (order fulfillment)
• Legal obligations (e.g., tax and accounting compliance)
• Legitimate interests (e.g., improving services and preventing fraud)
• Consent (e.g., marketing communications)

5. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties only when necessary:

• Payment processors (e.g., PayPal)
• Shipping and logistics providers
• Analytics and marketing service providers
• IT and hosting providers

We may also disclose information if required by law or to protect our legal rights.

All third parties are required to protect your information and use it only for the services they provide.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and user behavior
• Support marketing and advertising performance

Where required, we provide cookie consent controls in accordance with applicable regulations.

You may manage or disable cookies through your browser settings. Some features of the Site may not function properly if cookies are disabled.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure.

8. Data Retention

We retain personal data only as long as necessary to:

• Fulfill orders
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

After this period, data is securely deleted or anonymized.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access your personal data
• Right to correct inaccurate data
• Right to request deletion of your data
• Right to object to processing (including marketing)
• Right to withdraw consent
• Right to data portability

To exercise these rights, please contact us using the details below.

We will respond within the timeframe required by applicable law.

10. International Data Transfers

Your information may be transferred and processed outside your country of residence, including in countries that may not provide the same level of data protection.

When transferring data internationally, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent protections to ensure your data is adequately protected.

11. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected such data, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Material changes may be communicated via email or website notice.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, you may contact us:

Elixpaw
Operator: Chen Shangcheng
Email: [email protected]
Website: www.elixpaw.com
Address: No. 40, Dianqian Village, Yangjia Town, Leizhou City, Guangdong Province, China